Shipping policy
At ARCHIE FROST STORE, we prioritize fast, safe, and transparent shipping for all our premium seafood products. Below is our detailed shipping & delivery policy to ensure you enjoy a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders are carefully processed, packed, and dispatched within 1–3 business days after payment confirmation. As a seafood retailer, we arrange packaging and shipment promptly to guarantee the maximum freshness of your ocean produce and minimize your waiting time.
2. International Shipping & Delivery Time
We offer reliable international shipping to worldwide destinations. Our standard international delivery generally takes 7–14 business days, depending on regional logistics, customs clearance, and your local delivery conditions. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or clearance fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected expenses.
5. Professional Packaging & Shipping Protection
Considering the particularity of seafood products, we adopt professional fresh-keeping, shockproof and leak-proof packaging materials to keep your goods fresh, intact and well-protected during long-distance transit. For high-value orders, you can choose optional shipping insurance at checkout for extra protection, bringing you complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please inspect your package carefully upon delivery. If you receive damaged, leaked, or severely deformed packaging that may affect seafood quality, please take clear photos, refuse to sign for the package, and contact our support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with valid photos/videos to us within 48 hours after delivery. Our team will verify the issue quickly and provide targeted solutions including return, exchange or compensation services.
7. Customer Shipping Support
If you have any questions about order processing, shipping status, customs clearance, delivery delays or after-sales issues, our professional customer support team is always ready to help. Feel free to contact us anytime for fast and professional guidance.
Thank you for shopping with ARCHIE FROST STORE! We keep optimizing our logistics and packaging solutions to deliver fresh, high-quality New Zealand seafood to customers around the world safely and efficiently.